Privacy Policy

NatureSpy (“We”) are committed to protecting and respecting your privacy. It is very important to us and we respect anyone’s concerns about maintaining it.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

NatureSpy does not sell, trade or rent your personal information to others. This information will not be disclosed to any third party without your consent unless required by law.

The Data Protection Act (“The Act”) allows you to have access to information held about you and, where appropriate, to have it corrected or deleted. There is a maximum charge of £10 for providing a copy.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

What Personal Information About Customers Do We Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at shop.naturespy.org.

Here are the types of information we gather.

Information You Give Us

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

Automatic Information

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your web browser accesses our website.

E-mail Communications

To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.

What About Cookies?

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to any advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by turning cookies off in the bottom left-hand corner of our website.

However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We also use third party cookies in some areas of the site. This site does not control the dissemination of these cookies. You should check the third party websites for more information about these;

  • YouTube; this site embeds YouTube videos. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account. To find out more, please visit YouTube’s embedding videos information page.
  • Google Analytics; These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See Google’s Privacy Policy for more details.
  • MailChimp; We use MailChimp to send out email newsletters. If you sign up to a newsletter on this website, your email is stored on a list by MailChimp, accessible only to NatureSpy. You may unsubscribe at any time. See MailChimp’s privacy policy for more details.

Does NatureSpy Share the Information It Receives?

We respect your privacy and appreciate your business. We work with retail partners to fulfil your orders. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information at all times. When paying via Credit/Debit card, all transactions are processed through HandePay via EvoBank, a market-leading company who specifically deal in secure card transactions transactions. NatureSpy and HandePay use encryption technology to ensure that your details are 100% secure. Shop.naturespy.org does not deal directly with your card or bank account details.

If you pay by bank transfer into our bank account, our bank keeps a record of that transaction. No other details are stored other than for order fulfilment.

Which Information Can I Access?

NatureSpy.org and shop.naturespy.org gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit shop.naturespy.org, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the UK. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by through the Contact page, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide information when you search, buy, order, post reviews, or other methods of communication via our website or email. As a result of those actions, you might supply us with such information as your name, address, and phone numbers.

Questions

Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by contacting us.

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