Delivery, Returns & Cancellations

delivery

  • Our free delivery service is Royal Mail Tracked 24/48 and Royal Mail 1st/2nd Class Recorded. This usually arrives in 1-2 days (most often the next working day).
  • Our next day delivery service is Royal Mail Tracked 24 with signature or Royal Mail Special Delivery. Deliveries for this service are Monday-Friday, and you must order before midday for orders to be delivered the next delivery day. If you require a Saturday delivery, please call us before placing your order.
  • Our international delivery service for both within and outside the EU is Royal Mail International Tracked & Signed.

returns

  • Please get in touch first via our contact page if you are not happy with your order within 14 days of receipt.
  • You must take reasonable care of goods ordered while in your possession and return them in their original condition as purchased (with packaging).
  • If you are returning because you have changed your mind about your purchase the item must not have been used and must be in all original packaging. That includes any straps, cables etc. We cannot accept returns if the item has been used and is no longer in its original condition (with the exception of faulty items; see below).
  • We can only refund the full amount of the item/items purchased, not the delivery cost. We will only refund the postage cost if the return is a result of error on our behalf, otherwise delivery charges will not be refunded.

cancellations

  • Please contact us immediately if you have decided you do not want to go ahead with your order or if you want to change an item for another. You must give us notice within 3 hours of ordering. If it is any later, your order will be packed and may have already been dispatched, meaning any problem can’t be sorted until after the item/s are in your hands.

faulty-items

  • You must contact us before posting any items. There may be quick fixes and solutions that do not require you to send back the camera.
  • Before doing anything, try replacing the batteries. 90% of issues with camera traps are down to low, bad or flat batteries.
  • Please return to us in its original packaging where possible with the invoice within 14 days after the fault is noticed. Once we have the item we can process your refund or repair, depending on the time since you purchased the camera.
  • Unlike retailers like Amazon and eBay, we deal with any faulty units solely in the UK. We will never ask you to send them overseas. You can return directly to us or to our suppliers.
  • Please note that we don’t refund postage costs for faulty items in any circumstance unless there is an error on our behalf, or if you have had the camera for less than 30 days.

Please ensure you use a suitable “signed for” service with insurance to cover yourself when returning items for any loss in transit. We do not accept any liability for returns that do not reach us so please ensure you have proof of delivery (not just proof of posting).

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