You may find the answer you need below. If not, don’t worry – just get in touch and we’ll do our best to help.
If you need help with your camera trap, please raise a support ticket; we’ll answer as fast as possible.
Are you open as normal during the Covid-19/Coronavirus situation?
Can you ship to the EU?
What batteries should I use?
Lithium batteries are the way to go for camera traps – They have a much higher current and are impervious to the cold temperatures in winter. Energizer, Varta & Philips Lithium are the best available.
We strongly recommend that you avoid Duracell batteries and cheap alkaline batteries (i.e. ones that say ‘Extra Long Life’ on the packet) – their technology is not conducive to use in camera traps, and can mean that you get little life and performance out of them. As a general rule, cheap alkaline batteries will not give you much success!
NatureSpy have had particularly longevity from Energizer Industrial alkaline batteries in cameras using 6V systems (Ltl Acorn, Bushnell NatureView, SpyPoint), though for Bushnell, Browning and Reconyx cameras, we strongly recommend using lithium batteries.
Avoid using cheap zinc batteries – they will not perform well at all.
Can I use rechargeable batteries?
What SD card should I get?
Many of our cameras are provided with free SD cards – take a look at the product information to see if your chosen camera will.
That said, if you have a camera trap with that takes 1080p video, you should perhaps think about a 16 or 32GB SD card. If using a Browning camera on Ultra resolution, a 32GB card makes a big difference. You can use up to 512GB cards on Browning and Reconyx cameras.
You don’t need to worry too much about the different data transfer speeds available with SD cards – we recommend a Class 10 card, and speeds of no more than 45mb/s are generally required. The SanDisk SD cards we provide are Ultra Class 10, with speeds of up to 90mb/s – more than enough for camera trapping.
My camera hasn’t captured any wildlife – why?
Place your camera trap somewhere where it has a lot of space to look at, and try to find natural boundaries that animals may move along.
Foxes for example can roam up to 5km2 in rural areas, so may take a week or two to come to a spot near you.
Patience and practice is key.
If you want any tips, get in touch with NatureSpy and we’ll do our best to help.
Should I get low glow LEDs or no glow?
If you plan to use a camera trap for security purposes, you should chose a camera with no-glow LEDs. Find out more about the different LED types here.
My camera has stopped recording at night - why?
How do I play videos on a Mac?
My Ltl Acorn didn’t come with a CD-ROM, do I need one?
If a CD-ROM did come with your camera, you can discard it.
How do I update the firmware on my Ltl Acorn?
Do you offer bulk discounts?
How long does delivery usually take?
If you need faster delivery, we can send via a next day service, if ordered before noon.
Can you provide a VAT receipt?
Can you deliver outside the UK?
Are your cameras all genuine?
What do I do if my camera is faulty?
How soon can you dispatch my order?
Are the camera traps suitable for indoor use?
How long are the manufacturer’s warranties?
Bushnell cameras have a 2 year warranty.
Browning cameras have a 2 year warranty.
SpyPoint cameras have a 2 year warranty.
Primos cameras have a 2 year warranty.
Reconyx cameras have a 5 year warranty.
Minox cameras have a 2 year warranty.
Can you offer spares/replacement parts?
Got a question that wasn’t covered? Get in touch with us.
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