Currently, we are dispatching orders from our warehouse as usual and there are no delays. Some staff are working from home so there is reduced service over the phone. All staff are available and are answering email however.
There are ongoing issues with carriers into the EU. For the moment, we are suspending shipments for small orders (i.e. 1-4 cameras and accessories) into the EU until this is resolved, and due to the issues we’ve experienced. For larger orders, please contact us so the necessary documentation can be prepared and the most appropriate shipping carrier agreed.
Lithium batteries are the way to go for camera traps – They have a much higher current and are impervious to the cold temperatures in winter. Energizer, Varta & Philips Lithium are the best available.
We strongly recommend that you avoid Duracell batteries and cheap alkaline batteries (i.e. ones that say ‘Extra Long Life’ on the packet) – their technology is not conducive to use in camera traps, and can mean that you get little life and performance out of them. As a general rule, cheap alkaline batteries will not give you much success!
NatureSpy have had particularly longevity from Energizer Industrial alkaline batteries in cameras using 6V systems (Ltl Acorn, Bushnell NatureView, SpyPoint), though for Bushnell, Browning and Reconyx cameras, we strongly recommend using lithium batteries.
Avoid using cheap zinc batteries – they will not perform well at all.
Yes and no… it does depend on the device and the rechargeable you use. Where rechargeable batteries are an option, it is mentioned on the product page. Outside of that, you can generally use rechargeable batteries, though they will last 2 months under normal usage rather than 6-9 months from regular lithium (depending on usage). They also dislike the cold more than regular batteries too. It is vital that your rechargeable batteries have a current rating of at least 2500mAh, otherwise they won’t work, and we only recommend trying Eneloop Pro 2550mAh.
It depends on how long you will be leaving your camera trap without checking it, and how active you expect the camera to be. Generally, an 16GB SD card will be more than enough for most users. 32GB cards can be had for just a little more expense in many cases, but it is unlikely you will ever fill one with photos alone unless it is left for a long time.
Many of our cameras are provided with free SD cards – take a look at the product information to see if your chosen camera will.
That said, if you have a camera trap with that takes 1080p video, you should perhaps think about a 16 or 32GB SD card. If using a Browning camera on Ultra resolution, a 32GB card makes a big difference. You can use up to 512GB cards on Browning and Reconyx cameras.
You don’t need to worry too much about the different data transfer speeds available with SD cards – we recommend a Class 10 card, and speeds of no more than 45mb/s are generally required. The SanDisk SD cards we provide are Ultra Class 10, with speeds of up to 90mb/s – more than enough for camera trapping.
Having success with your camera trap takes times and patience. Animals are unpredictable. We run full training courses on camera trapping with national organisations and colleges, such is the depth of the subject.
Place your camera trap somewhere where it has a lot of space to look at, and try to find natural boundaries that animals may move along.
Foxes for example can roam up to 5km2 in rural areas, so may take a week or two to come to a spot near you.
Patience and practice is key.
If you want any tips, get in touch with NatureSpy and we’ll do our best to help.
Generally, we recommend low glow LEDs for wildlife use as they will give a much better invisible IR flash range, and therefore a brighter image/video. However, there is the potential that they will disturb wildlife to some degree, and can also alert humans.
A camera trap recording during the day, but not at night, is the first sign of the batteries starting to fail. Night time triggers require much more power from the batteries due to the IR LEDs – a camera that can’t record at night is usually because there isn’t enough juice left in the batteries. We also see this most often with Duracell batteries. Occasionally, the camera will show ’empty files’ – files that are created initially when the camera triggers, but the camera then turns off immediately due to low power and just leaves an empty file. Replacing the batteries (not with Duracell!) will solve this issue.
Ltl Acorn firmware is available from the manufacturer’s website here. Please note, if you load the wrong firmware onto your camera it may no longer function and this can also void your warranty.
Our standard and free delivery option is Royal Mail Tracked 24 or 48. In 95% of cases these arrive the next working day and include Saturday deliveries.
If you need faster delivery, we can send via a next day service, if ordered before noon.
NatureSpy is VAT registered (no. GB216487692) and can provide VAT invoices/receipts. If you need an electronic VAT receipt, please just email us after you’ve placed your order.
Yes – we can deliver anywhere in the E.U. and also further afield. Get in touch with us if your country isn’t available when you enter your address. If you are ordering from outside the EU you do not need to pay VAT – once you enter your country at the cart or checkout, VAT will be automatically removed.
Firstly, fit fresh, preferably lithium, batteries. Most problems are usually down to almost-flat batteries. If this doesn’t solve the problem, tell us as soon as possible. We will then advise on the next steps.
You may find the answer you need below. If not, don’t worry – just get in touch and we’ll do our best to help.
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